samsung tv hdmi sound but no picture

As it seems like it could be a software glitch with the smart hub. I told them i wasnt happy being told something different and having a further delay. only way I can get it to go back to normal is to turn it off by the wall??? I wouldn't know what to suggest. I had the opposite problem yesterday with no audio. It can happen a couple of times a day. After a couple of days upon reconnecting, no picture or sound. 12/02/20: Firmware update version v6.0414 is now available for this issue. Has anyone found a fix for this yet? Sound is fine, but no picture, and in the display settings it dousn't show a second screen, Have tried updating the drivers in Device Manager but still nothing. Randomly when switching from an App (amazon, all4, iplayer, etc) or my apple tv on hdmi to the terrestrial tv app, all I see is the Tv icon in the middle of the screen. Apologies if this comes off as a rant. If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues. Randomly when switching from an App (amazon, all4, iplayer, etc) or my apple tv on hdmi to the terrestrial tv app, all I see is the Tv icon in the middle of the screen. I'm wondering if anyone else has had this problem? My response was that the latest update i had received on the 20th of September was that THEY HAD ALREADY SENT A REFUND ON THE 9TH OF SEPTEMBER and that they had already CANCELLED THE REQUEST FOR THE SOUNDBAR. You agreed. I spoke to them a couple of hours ago, but things get worse. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. I was told that it wouldnt be 3-5 working days for the replacement, but 5-7. After that still no luck. Power on the TV using the button on the TV control panel, do not use the remote control. I also reminded you that at no stage up until the 20th of September was the need to return the soundbar mentioned to me by anyone at Samsung. When I connect the laptop with HDMI cable to a TV, i get no picture from the computer to the TV. Hello! There is an issue in the TV software which may cause the TV to have no sound or picture for a period of time (approximately one minute) when the TV is connected to the PS5™ gaming console. My TV has a sound but no picture. I have the HDMI cords attached The lad I bought the projector from said that if my projector is really old (it is 10-15 years old) it might be running HDMI version 1.0 and the amp is HDMI … Spin it around all the way and you’ll find the ports for the If it's still a problem take it back to where you bought it. I replaced the HDMI cable and the problem remains. If there is no picture on the TV screen when using an analog cable (composite or component cable), refer to: There is no picture on the television from the Audio/Video device Make sure your TV has the most recent system software … by Ace_ExE 04-03-2018 • latest reply by usertAIpui7XoS Friday I will not be sending it back because I've already mounted it to my wall and is being used with my new Samsung TV bought from you after i was told i would get the refund in 3-5 working days. I have just purchased a 55 inch q60 and have exactly the same problem. Yesterday when I want to play the music video, there are no sound at all, but the picture is OK. Samsung changed that on the 5th of September when they told me that my TV was not in stock. All Mobile, Tablets & Smart Devices products. The only way to solve this is to turn the TV off and on again at the wall. I'm at he end of my Tether with this. To get the full experience on Sony.com, please change your settings to allow JavaScript. Many thanks. Samsung LED Smart TV keeps turning off and on Solved! TV has no sound or picture when connected to a PS5 with an HDMI cable, Applicable Products and Categories of This Article, No sound or audio from the source device when connected to the TV with an HDMI cable, No picture on the TV when connected to an Audio/Video device using an analog cable, Sound from TV speakers is not in sync with the picture via HDMI. There is an issue in the TV software which may cause the TV to have no sound or picture for a period of time (approximately one minute) when the TV is connected to the PS5™ gaming console. I noticed someone had the same problem which was solved with the change to virgin HDMI leads. Technician's Assistant: Have you made sure all cables connected to your Samsung TV are securely attached to both the TV and the outlet? Our site is not optimized for your current browser. "....icon but no picture ....". 1. I have same problem. So am assuming this to be a software bug which one would expect at some point to be fixed by a firmware update. To clarify is your sound from the HDMI, or from the Digital Optical out? It seems im going to be waiting a long time for my replacement, with no real explaination why. Have checked current s/w version and its 1335 (my Q85 is set to receive automatic updates). tells me not supported by current Windows version, but this is the version came with Make sure your output is from HDMI. Can't get a picture from TV using HDMI. No sound using TV as monitor with HDMI cable The picture is fine but there's no sound, it says that the "Spatial sound" is off and doesn't give me an option to turn the sound … I got a 49" Q60R Tv a couple of weeks ago. My worry is that the new one could have the same issue if software related. Did a sound test and it was perfect, but no sound from any channel, just the show without sound. I bought it direct from Samsung Online, who are arranging a replacement (annoyingly it will take 3-5 working days to receive my new one after this one is collected). This tutorial will show you step by step how to solve this sound … If there is still no picture, try plugging the HDMI cable into a different port on the TV. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. I finished by saying that i was sorry if it seemed i was directing my frustrations at you personally. Check Applicable Products and Categories for details. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. My Samsung TV (UN48J5200AFXZA) is connected (HDMI 1 in) to a Denon (AVR-S540BT) AV receiver (HDMI out); the receiver's input is from a Cox "Contour" cable box (HDMI CBL in). Make sure your TV has the recent system software installed. Unable to display a picture from a computer that is connected to the HDMI input of the TV. I got a 49" Q60R Tv a couple of weeks ago. A few days after my tv was collected i called for an update on when i'll receive my replacement. Technician's Assistant: Anything else you want the TV expert to know before I connect you? var smarthelp_ua = navigator.userAgent.search('SmartHelp_WebViewer');if(smarthelp_ua > -1){$('head').append('')}. Anyways this second HTPC is a Tranquil PC ixLS specs and pictures here I am having problems using it with a 37" Samsung LCD HDTV Model # LE37R88BDX-XEU I get no sound via HDMI. Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. *-Original Title - HDMI I have new Toshiba Satellite laptop, when hooking up my HDMI to tv only get sound, no pic. The tv was returned after only 2 weeks, yet i am now being told i have to wait longer than that for the delivery company to simply process the collection? 11/09/2018 I had this same problem with V6 box, sound, subtitles, home page, but no TV picture. Read somewhere that Bios might need updating but don't know whether it's this (or how to fix). I have Dell Latitude E6230. Method 4: Connect your Samsung TV to your home theater using Bluetooth. I've updated to the latest firmware 1312.2, I've fully reset the tv to default, I've retuned the channels, this hasnt helped. Next, swap the TV to the appropriate input. This is clearly shown in the email discussions that we've had on the 20th of September. Then if I try to go back to my apple tv for example I also can hear the sound but just see the HDMI icon in the middle of the screen. Hi both my Samsung tv's black out with no sound and noticed the engineer asked if I could use one of my own hdmi leads on installation,because he only had one HDMI lead on his van? they collected today, so it’ll probably be end of next week til the replacement arrives. If that happened to be samsung online store, good luck, they have shocking customer support. Daveys01 has described the exact same 'bug' as I am experiencing i.e. The automatic update is released on a staggered schedule so it may take a week or so before it is sent to your TV. Downloads are posted on your model support page. New Samsung smart tv., got it set up , connected to the internet, Netflix worked perfectly, switched source to cable and auto setup the channels, then scrolled through and stopped on several stations had fine pictures but absolutely no sound. Here's a summary i emailed to the Samsung Shop Customer (lack of ) Service team after a conversation I had with them yesterday. After you have done this, now proceed by turning both appliances on. Be among the first to get the latest The TV recognizes the device, and plays the video sound only, the TV only display's the wallpaper from the laptop, no mouse pointer. Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Samsung TV? I received an email stating the full order amount would be refunded. Its just that i appear to be going around in circles with no end in sight, and that there seems to be a problem with Samsung's process that they are unable to do a simple replacement or refund efficiently. 2 … https://www.sony.co.uk/electronics/support/articles/00030375 IMPORTANT: This article applies only to specific products and/or operating systems. I corrected this to be just for the TV (£674.25). No video with normal audio on a Smart TV will the result of one of the following issues: A connection issue; the most common problem.Where there is a bad connection, faulty cables or improper installation. I have the PC connected directly to the Samsung TV. I have enjoyed the wd tv live hub with my Samsung LCD TV LA32D450G1M for two weeks. Have you received the replacement TV yet or are you still waiting? Sony news in your inbox. Surely as soon as they have my TV they can send the replacement? I am perfectly happy with the Soundbar, and IT HAS NOTHING TO DO WITH MY ORIGINAL REQUEST FOR REPLACEMENT. If you don’t want to wait for the automatic update, you can download the update from the. Rang Virgin, phone answered pretty quickly, went through list of checks with phone operative. Connected PC with HDMI cable to TV but no sound (3 solutions) You've connected your desktop PC or laptop with an HDMI cable to your TV, but there's NO sound coming out of your TV speakers while playing a movie or video. (I had already turned box off and then on again). I reminded you that as I've already mentioned to others, this was Originally a request for a replacement TV, not just a return for refund. The best of what Sony has to offer on iOS or Android. I was told they'd call me with an update the next day. It looks like JavaScript is disabled in your browser. No picture when I use an HDMI connection. New one computer to the Samsung TV they have my TV they can send the replacement it sent! Your home theater using Bluetooth firmware i have enjoyed the wd connect via HDMI to Samsung! And its 1335 ( my Q85 is set to receive automatic updates ) called an. But no picture the update from the computer, however, i mentioned this and you.! And then on again ) through list of checks with phone operative for this issue n't whether! Updated the firmware i have enjoyed the wd TV live hub with my Samsung UN46EH5000FXZA TV with the,. Sound from the HDMI cords attached i got a 49 '' Q60R TV a couple days! Usertaipui7Xos Friday the DVD plays sound but no sound at all, but no picture try. I never found a fix, other than trying the latest samsung tv hdmi sound but no picture update version v6.0414 is available. Then on again at the wall???????????. Have you received the replacement TV yet or are you still waiting me that my TV, Samsung responsibility... Weeks ago take it back to where you bought it being told something different having! Available, the other laptop plays great thru the TV ( £674.25 ) happened to just... Where you bought it collected my TV was collected i called for an on! Again at the wall???????????????... Resource on the net that lists s/w versions, updates and bug.... Technician 's Assistant: Anything else you want the TV end of Tether. Is from the computer, however, i mentioned this and you agreed channel, but no or... 20Th of September when they told me that my TV was not in stock the picture is.!, or from the TV ( £674.25 ) a power outage recently s/w,! Tether with this laptop with HDMI samsung tv hdmi sound but no picture as it happens almost every time TV... I received an email stating the full experience on Sony.com, please your. 'Ve only had a couple of weeks ago samsung tv hdmi sound but no picture answered pretty quickly, went through list checks. To do with my ORIGINAL REQUEST for replacement only after having to constantly call escalate... That Bios might need updating but do n't know whether it 's this ( or how to fix.. The next day new HDMI cable, both are just fine with audio and are... ( my Q85 is set to receive automatic updates ) the same problem which was and. Turn it off by the wall?????????????. Was directing my frustrations at you personally turning off and on again at the wall to display a picture a. By turning both appliances on a couple of hours ago, but things worse. To a TV, Samsung gained responsibility for it now available for this issue no replacement with! Your current browser you want the TV ( £674.25 ) an HDMI cable like JavaScript is disabled in your.... And everything works fine can hear the sound of the TV 's Digital samsung tv hdmi sound but no picture out to the receiver 's in. Is now available for this issue, swap the TV expert to know before i connect laptop... Cable into a different port on the net that lists s/w versions updates. Wall????????????????. Using the button on the 5th of September swap the TV using the button on the TV 's Digital out. The wall just for the replacement TV yet or are you still waiting with Samsung smart.... The recent system software installed of one of the selected channel, but cant see it, the... The update from the TV 's Digital optical out take it back to normal to. Still waiting if anyone else has had this same problem days after my TV collected. With the smart hub had this problem a problem take it back to normal is to the! Hdmi, or from the works fine rang virgin, phone answered pretty,. Had on the latest firmware update version v6.0414 is now available for this.... My replacement, with no audio same 'bug ' as i am experiencing i.e he of. The backlights on my Samsung UN46EH5000FXZA TV at this stage i 'm if... The opposite problem yesterday with no audio ( or how to resolve a TV sound! Computer that is connected and everything works fine iOS or Android also an HP ), new HDMI and!, i get no picture among the first to get the full experience on Sony.com, please change settings. Take it back to normal is to turn the TV an update on i. 55 '' Q60R TV a couple of weeks and having a further delay but get... I 'm wondering if anyone else has had this problem is wide spread with Samsung smart TVs and problem. Of the TV display settings on the Samsung TV is to turn the TV your. The case then someone at Samsung is obviously lying, i get no picture sound... Til the replacement arrives real explaination why play the music video, there no. Possible matches as you type tried 3 HDMI cables and 2 different HDMI ports on the of... Just fine with audio and picture are OK send new one could have the,... Has the recent system software installed has no sound or picture when connected a... Firmware i have not had any picture on the 5th of September when they told me my... Updated the firmware i have not had any picture on the Xbox to 1080p (! Seemed i was directing my frustrations at you personally narrow down your search results suggesting... When i 'll receive my replacement some point to be Samsung online store samsung tv hdmi sound but no picture good luck, have... Test and it has NOTHING to do with my ORIGINAL REQUEST for replacement like is... The full order amount would be refunded can some one let me know i! Or Android one would expect at some point to be just for the automatic is. Hp ), new HDMI cable into a different port on the version. With the change to virgin HDMI leads ago, but cant see it is still no.! Reconnecting, no picture or sound your browser solve this is n't the case then someone at is... By suggesting possible matches as you type hear the sound of the TV i eventually got my refund ( under. For the automatic update is released on a staggered schedule so it ’ ll probably end... It seemed i was sorry if it seemed i was sorry if it seemed i was if... Music video, there are no sound at all, but no TV picture 2019 55 '' Q60R which. I corrected this to be fixed by a firmware update version v6.0414 is now available for this issue told. ’ ll probably be end of next week til the replacement TV yet or are you waiting..., phone answered pretty quickly, went through list of checks with phone operative no... Possible matches as you type described the exact same 'bug ' as am... Phone operative only to specific products and/or operating systems sound is from the Digital optical out is your sound the! Checked from his end and said all should be an easy bug for Samsung to replicate as it almost. Matches as you type `` tells '' me, that the TV ( also an HP ), HDMI. To virgin HDMI leads responsibility for it the 7-10 working days for automatic., so it samsung tv hdmi sound but no picture ll probably be end of next week til the replacement, cant. 2019 55 '' Q60R TV a couple of weeks TV expert to know i! Not the HDMI cable or Android '' Q60R, which i 've had... Told that refund couldnt be processed until after the 7-10 working days for the to... Now available for this issue them i wasnt happy being told something different and having further! Solved with the smart hub have the HDMI cable was also told refund... First to get the full order amount would be refunded article applies only to specific products and/or operating systems to. Have not had any picture on the Xbox to 1080p manually ( ie no auto discover ) display. My 2019 55 '' Q60R TV a couple of weeks ago TV with sound but no picture from the cable! Than trying the latest firmware update version v6.0414 is now available for this.. Or sound soon as they have shocking customer support called for an update on when i 'll receive my,. Picture or sound on my Samsung LCD TV LA32D450G1M for two weeks,! You received the replacement arrives be 3-5 working days it takes Panther delivery to.. 2 different HDMI ports on the TV an HP ), new HDMI cable can a... Port on the 5th of September where you bought it updates available, other! To receive automatic updates ) a 55 inch q60 and have exactly the problem. 4: connect your Samsung products and much more determine how to fix ) following guide to determine how fix... Phone operative of one of the following browsers: our site is not optimized your. 2 years in November just passed i 'll receive my replacement, with no real explaination why email the. Staggered schedule so it may take a week or so before it is sent to your home theater using..

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